General contractual conditions, service conditions and rules of conduct for customers:
These general conditions regulate the supply of all internet services sold and mentioned on the website Rausch.it, managed by Rausch Italia di Rausch Riccardo, VAT number 02768860229, hereinafter referred to as Rausch Italia, the name of the web division of the same company. The request and activation of one or more web services, with payment of the relevant invoice by the customer, implies acceptance of what is established in the points specified below. The following conditions of use have been established by Rausch Italia to maintain a high standard of service and a compatible environment for the development and updating of the various web applications offered.
The contractual language is Italian.
1. Netiquette:
All services provided by Rausch Italia must be used by customers respecting the international rules of use (Netiquette) and only for the purposes permitted by Italian and international laws. The transmission, recording or presentation of any information in violation of Italian and international laws is prohibited. This includes material subject to copyright, material that is considered obscene or pornographic, material protected by industrial patent and any material that determines a violation of privacy.
Any pornographic content or content related to the sex market is absolutely prohibited. This includes sites that embrace any sphere of sexuality or that contain hyperlinks (links) to adult sites. The Customer releases Rausch Italia and its administrator from any liability, for any violation of current legislation and for any request for damages that may be advanced by anyone due to material that violates the laws and the Italian and international civil code.
Websites that promote illegal activities or that present content that can directly or indirectly damage our servers or any other server on the Internet are also prohibited. Hyperlinks (links) to material of this kind are prohibited.
2. Some examples of content and links that are not permitted:
a) Pirated and copied software and programs,
b) Links, banners or any type of advertising that indicates adult or prohibited services,
c) programs, archives or links called “Hacking” and “Warez”,
d) banner exchange circuits that contain advertising for adult sites,
e) advertising for “dialer” companies (paid telephone services).
3. Surveillance and filtering of commercial advertising via E-mail:
Our servers use filters and protection procedures that recognize dangerous web senders reported as “spammers” by various world authorities (DBL - DNS black list). To filter the incoming mail traffic of all hosted users, the technologies used make use of various types of anti-spam protections. The user is always free to disable these systems directly from his administration console. Rausch Italia is not responsible for E-Mail correspondence, and for any other type of messages, not transmitted and/or received.
4. Misuse of system resources:
Any overuse of system resources that damages and slows down the operation of the server is prohibited. This also includes the use of programs and mini-applications (applets, apps, widgets, plugins, etc.); scripts that excessively and for long periods occupy the processor (CPU) such as the use of mass-mailing applications or other automatic programs with scheduled activity. The use of these software must always be previously authorized by Rausch Italia. The resale of server space to third parties for data storage purposes not related to the hosted website is not permitted. The use of harmful and/or unauthorized resources causes the immediate suspension of the service without any type of refund.
5. Activation of the service:
The hosting service is offered without any obligation to pay in advance. The request for activation of the service must be sent to us in written form (PEC, E-Mail or letter) with a legible signature. Rausch Italia will arrange the domain name and web space as soon as possible according to the profile (subscription) requested by the customer and will communicate the availability to the customer once it is available. The invoice for our services will be issued in the first days of the following month and payment must follow within 30 days from the invoice date.
6. Duration and renewal of the service contract:
Unless otherwise agreed in writing, the contract expires annually (for calendar year). The renewal of the domain name and the related web space occurs tacitly from year to year, on the basis of the relevant price list in force and
unless one of the parties cancels. The cancellation of the contract must reach us within 60 days of the expiration date (by October 30 of the previous year for annual contracts).
7. Interruption of the service and termination of the hosting contract:
The request for interruption of the service and termination of the existing contract must be sent to us in writing, via PEC or by registered letter by October 30 of the previous year. The document must be signed by the administrator user in full and in a legible form. Before the data on the server is deleted, the user will be contacted by Rausch Italia for confirmation. In the event of failure to cancel within this period, the contract is considered renewed and the contractor is required to pay the renewal fee for the domain name and hosting space in full. The customer will not be entitled to any refund for the remaining period in the event of early cancellation.
8. Delivery of the website to the customer and start of the hosting service:
The publication determines the conclusion of the website creation assignment by the customer. With the approval of the work carried out by the customer and the authorization for its publication online, the website production contract must be considered fulfilled. Any further intervention, modification or variation of the website contents must be considered as separate and distinct services and works of service, unless otherwise agreed in writing.
9. Suspension of services:
In the event of failure to pay Rausch Italia, in the values and contractual terms indicated on the invoice for the commissioned web services, after 10 days from the reminder via PEC, we reserve the right to suspend all web services without further communication. Activities that involve the suspension or deactivation of the service do not determine any type of reimbursement of the fees already paid.
10. Responsibility for operation and Backup service:
Rausch Italia is not responsible, under any circumstances, for any loss of data or inaccessibility of the website that may occur for reasons beyond its control (such as failures on communication lines, catastrophic events, deliberate sabotage, hacking, malware, etc.). The Hosting offered by Rausch Italia includes complete Backup copies of all the data on the customer's website that can be used in extraordinary cases and upon specific request.
11. Refusal of Service:
Rausch Italia claims its total independence of management and reserves the right to refuse any requests for activation of the hosting service, at its sole discretion and without the obligation to provide any justification. Rausch Italia is the sole arbiter to judge any violations of its netiquette rules and non-compliance with the conditions of use; and reserves the right to obscure, without notice and any reimbursement to offending customers, domain names that may incur against these principles. Failure to comply with any condition of the "Policy" (international data security standards) will result in the immediate deactivation of the hosted domain.
12. Lapse of the guarantee on the service offered:
Any intervention by third parties in the source code of the site created by us and hosted on the servers, immediately voids any guarantee on the service offered. Rausch Italia assumes no responsibility for any malfunctions that may occur due to interventions on the source code of the customer's website caused by third parties or by JavaScript or similar third-party codes (potentially harmful scripts executed by external and/or unknown sources), even if delegated and/or requested directly by the customer.
Any intervention that may be necessary to restore web functionality will be assessed and, if technically possible, resolved for a fee.
13. Time limit for delivery of content:
The production and publication terms can be respected by Rausch Italia only if the content (texts, photos, logos, etc.) is made available to the programmers by the agreed date indicated in the contract. After this deadline, production will be postponed until the necessary amount for the creation of the site is received, without prejudice to the agreed payment terms. Invoicing and payment of this commission will take place within the established terms and must be respected by the customer. The postponement of the work cannot in any case exceed the current calendar year. In the event that the postponement exceeds the deadline of December 31 of the year, Rausch Italia reserves the right to suspend the work or to apply the new price list in force, invoicing the customer for the difference on the amount already paid and reactivating the work for the following year.
14. Limitations on e-mail traffic:
In compliance with current global anti-spam regulations, sending messages is limited to 100 emails/hour per single mailbox with a maximum of 150 emails/hour per domain name. Each email has a maximum size limit of 10 MB for attachments. The mail server monitors the service and blocks any overuse.
Definitions
PEC: Certified Electronic Mail (PEC) is a fundamental service for electronic communication in the judicial and administrative sectors in Italy.